Privacy Policy

Welcome to Ristavo.
At Ristavo, your privacy isn’t just protected — it’s respected. As a premium coffee brand, we value transparency, and we’re committed to safeguarding your personal information with the highest standards of care and responsibility.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.ristavo.com or interact with us digitally.
Information We Collect
We collect personal and non-personal information to ensure a smooth and personalizedexperience.
A. Information You Provide
  • Name, phone number, email, and shipping/billing addresses
  • Payment information (processed securely via third-party gateways)
  • Communication preferences (e.g., newsletter subscriptions)
B. Information We Collect Automatically
  • IP address, browser type, device identifiers
  • Pages visited, time spent, referring/exit URLs
  • Cookies and similar technologies (see Section 5)
How We Use Your Information
Your data is used responsibly and only for the purposes for which it was collected. These include:
  • Order Fulfillment: Processtransactions, provide delivery updates, and issue receipts
  • Customer Support: Respond to inquiries, returns, orcomplaints
  • Personalized Communication: Send curated product recommendations and exclusive offers (only with consent)
  • Site Improvement: Analyze usage trends to improve website performance and customer experience
  • Legal Compliance: Fulfill obligations under applicable laws and regulations
We do not sell or rent your personal information to third parties under any circumstances.
Sharing Your Information
We may share your data only with:
  • Trusted service providers, such as payment processors, courier partners, and marketing tools.
  • Legal authorities, if required for fraud prevention, investigations, or regulatory compliance.
All third parties are bound by confidentiality and data protection agreements.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. After that, your data is securely deleted or anonymized.
Cookies & Tracking Technologies
We use cookies and similar tools to:
  • Remember your preferences
  • Provide a personalized shopping experience
  • Track usage patterns and improve functionality
You can disable cookies in your browser settings, but doing so may affect site functionality.
Your Rights & Choices
You have full control over your personal data. You may:
  • Request access to the data we hold about you
  • Ask us to correct or delete your information
  • Withdraw consent for marketing at any time
To exercise your rights, email us at care@ristavo.com.
Data Security
We use industry-standard encryption, secure servers, firewalls, and access controls to protect your personal data. While no digital system is 100% immune, we take all reasonable steps to ensure your data is safe with us.
Third-Party Links
Our website may include links to third-party websites. Ristavo is not responsible for their privacy practices or content. We recommend reviewing their policies before sharing your data.
Changes to This Policy
We may update this policy periodically. Any revisions will be posted on this page with an updated effective date. We encourage you to review it from time to time to stay informed.
Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact:
  • care@ristavo.com
  • Monday to Saturday | 10:00 AM – 6:00 PM IST
At Ristavo, your trust is our most valuable asset — and protecting your data is part of serving you the perfect cup, every time.