Terms and Conditions
Welcome to Ristavo.
By accessing or using our website (www.ristavo.com), placing an order, or engaging with our services in any capacity, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website and any related services, and form a legally binding agreement between you and Ristavo Coffee, a premium coffee brand based in India.
Please read the following terms carefully. If you do not agree with any part of these terms, please refrain from using our website or services.
Website Use & Eligibility
You must be at least 18 years old or have the involvement and consent of a parent or legal guardian to access or use this website. By using this site, you warrant that you have the legal capacity to enter into binding contracts and that all information provided is accurate and truthful.
Misuse of this website, including fraudulent activities, hacking attempts, or use of bots, is strictly prohibited and may result in legal action.
Account Creation & Security
To place orders or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Ristavo reserves the right to suspend or terminate accounts that violate our terms, misuse platform features, or present security concerns.
Product Information
We aim to ensure that all product descriptions, images, ingredients, roasting notes, and pricing details are accurate and up-to-date. However, there may be occasional discrepancies due to typographical errors or system limitations. All product offerings — including blends, variants, roast types, or accessories — are subject to availability. We reserve the right to limit quantities, discontinue products, or revise product details without prior notice.
Pricing & Payment
All prices listed on the website are in Indian Rupees (INR) and include applicable taxes, unless explicitly mentioned otherwise.
We reserve the right to update pricing at any time. In case of any pricing discrepancy after an order has been placed, we will reach out to the customer for confirmation before processing the order. We accept secure payments through major credit/debit cards, UPI, and supported digital wallets. Ristavo does not store your financial information; all transactions are encrypted and processed through third-party payment gateways.
Orders & Cancellations
Once an order is confirmed and payment is completed, a confirmation email will be sent to the registered email address. You may request order cancellation within 2 hours of placing the order by contacting our support team. Beyond this window, the order may already be in processing or dispatch, and cancellations will not be guaranteed. Ristavo reserves the right to refuse or cancel any order at our discretion, including but not limited to: limited product availability, payment failure, suspicious activity, or inaccurate shipping information.
Intellectual Property
All content on www.ristavo.com — including logos, brand names, packaging designs, product descriptions, graphics, icons, and images — is the sole property of Ristavo Coffee and is protected by applicable intellectual property laws in India and internationally. Unauthorized use, reproduction, or distribution of our content or branding for commercial or personal use without written permission is strictly prohibited.
Third-Party Links
Our website may contain links to third-party websites or services for purposes such as order tracking, newsletter subscriptions, or payment processing. These links are provided for convenience and reference. Ristavo does not assume responsibility for the content, privacy practices, or services of third-party platforms. Users are advised to review third-party terms and policies before engaging.
Disclaimers
- Coffee is a natural product. While we maintain the highest quality standards, variations in aroma, flavor, and grind may occur.
- Product freshness is best maintained when stored as per our recommendations. Ristavo is not responsible for issues arising from improper storage after delivery.
- Our content is provided “as is” without warranties of any kind, either express or implied.
Limitation of Liability
To the fullest extent permitted by law, Ristavo shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
- Use or misuse of our website
- Inaccuracies in product descriptions
- Delays in shipping
- Product allergies or adverse reactionsUnauthorized access to user data through compromised credentials
By using our services, you agree to indemnify and hold harmless Ristavo, its team, partners, affiliates, and suppliers from any claim or demand arising out of your breach of these terms.
Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. In the event of any dispute arising out of or related to these terms, the matter shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.m
Amendments & Updates
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Continued use of the website after changes constitutes your acceptance of the revised terms. We encourage users to review this page periodically to stay informed.
Policy References
For comprehensive details related to shipping timelines, refund and return procedures, personal data collection, promotional offers, and order tracking, please refer to our individual policy pages:
- Shipping Policy
- Refund & Returns Policy
- Privacy Policy
- Offers & Promotions Terms
- Track Your Order
These documents form an integral part of your agreement with Ristavo.